Customer Care & Aftersales
“The more you engage with customers
the clearer things become and the easier it is to
determine what you should be doing.”
So what do we do to make your aftersales successful?
Create a Workflow
Customer Care Is Everyone’s BusinessCustomer care is something that the entire company are responsible for. Everyone in your business directly or indirectly is involved in ensuring that the customer has a good experience. Let’s face it, that’s why the company exists. One rotting part undermines the entire customer care programme.
Customer Care News & Information
Purchasing a house is a thrilling moment and you mustn’t let your excitement cloud your next steps. A survey will help you determine if the property is worth your opening offer. Nowadays, people know how to present their property in the best light. So, if...
Build your Developer Credibility: There is no Smoke without Fire Developers of off-plan real estate can often be treated with suspicion by prospective buyers. Developer credibility is therefore key for successful sales. There is very little in the way of...
Kenetic announce the release of our guide to customer service for property developers. This guide addresses the common issues faced by customers of residential and resort development projects, and explains why a culture of customer service excellence will transform...
Conventional wisdom suggests that adding facilities to a development project will add value to the development project. This is why many developers spend money to add facilities that they think will enable them to charge more for their property or that will appeal to...
Written by Martine Trebucq Often our clients feel quite conflicted about inspection trips and what they add to the marketing and sales process. The concerns that they typically voice is that inspection trips are just a way for freeloaders to have a nice holiday. It's...
In honour of customer service week, check out some of our favourite customer service hacks for property development companies and agents. Hack #1: Create Newsletters Create and distribute regular newsletters with valid product updates, development progress and...