Customer Care & Aftersales

Your buyers and tenants are your most important asset – but it is easy to push them to one side once the contracts are signed. By maintaining relationships with your existing customers, they become your ambassadors, a more powerful magnet for new customers than any other form of sales or marketing. Unsatisfied and angry customers can also do more damage to your project than a tornado. Building relationships with your customers is one of the most important things that any business can do. By implementing an effective aftersales and customer care function you keep loyal customers coming back for more and potentially introducing friends, family and colleagues. But aftersales can take a lot of time and energy and if handled badly or suffering with a bottle neck can have the opposite of the intended affect. That’s where we come in. We create a customer centric approach for your business, using the assets your business already has and combining them with technological solutions to streamline communication, build relationships and increase customer satisfaction. Kenetic International work with your in-house team to ensure that there is constant communication with your existing customers. As well as general communications, such as construction updates and progress reviews, it is important that each client has personal contact from a team representative. Sales is about relationships, and those relationships need to be sustained even after the deal is done. Your customers need to feel that they have become part of a family and you are looking after their best interests. If they have a problem or concern, you need to address it. Kenetic International will help you deliver above and beyond the expectations of your customer.