Customer Service For All
Every member of your team is part of the customer care function. Check out our top tips for anyone dealing with customers directly or indirectly.
2. Be Discrete
Make sure that you keep the issues and concerns of any customer private from other customers. If in a face-to-face environment keep your voice low to avoid being overheard.
4. Don’t be Afraid to Say “I Don’t Know”
If you don’t know the answer or solution to a customers concern or enquiry, don’t be afraid to say that you don’t know. But instead of saying those specific words, refer them instead to someone who can help them specifically. So say, “I will refer you to our specialist … in that subject”, or “Let me verify that with our resident … expert and get in touch with their feedback”. This makes the customer understand that you cannot answer their question, but also that you have understood the need for a response and will get this for them from the most qualified person to provide it.