A specialised part of the customer care process, the customer handover is a crucial element in the satisfaction of your customers.
We create a defined customer handover methodology which can be rolled out with suitably technical staffing and which ensures efficient and satisfactory handover of the property to the customer. This includes customer visits and inspections, the strategy for notifications of progress and completions and team training to handle these customers.
This links together with our customer care and marketing functions to create the best customer experience.
“Don’t Deliver a Product
Deliver an Experience.”
So what do we do to make your customer handover stress free?
Perfect the Customer Journey
A customer journey is only part way through when you deliver the product to them. It is your job to make sure that they can use their product in a way to maximise customer satisfaction. There are a number of tools that you need in your delivery arsenal to make sure that your customer has the best possible experience.
Customer Handover & Delivery News & Information
Purchasing a house is a thrilling moment and you mustn’t let your excitement cloud your next steps. A survey will help you determine if the property is worth your opening offer. Nowadays, people know how to present their property in the best light. So, if...
Kenetic announce the release of our guide to customer service for property developers. This guide addresses the common issues faced by customers of residential and resort development projects, and explains why a culture of customer service excellence will transform...
To mark the delivery of the first of the Fairways Phase Units at Ancient Sands, Kenetic International organised a Fairways Delivery party at Ancient Sands. We arranged the venue and all of the suppliers and facilitated the invitations for the Fairways Phase owners as...