A specialised part of the customer care process, the customer handover is a crucial element in the satisfaction of your customers.
We create a defined customer handover methodology which can be rolled out with suitably technical staffing and which ensures efficient and satisfactory handover of the property to the customer. This includes customer visits and inspections, the strategy for notifications of progress and completions and team training to handle these customers.
This links together with our customer care and marketing functions to create the best customer experience.
“Don’t Deliver a Product
Deliver an Experience.”
So what do we do to make your customer handover stress free?
Perfect the Customer Journey
A customer journey is only part way through when you deliver the product to them. It is your job to make sure that they can use their product in a way to maximise customer satisfaction. There are a number of tools that you need in your delivery arsenal to make sure that your customer has the best possible experience.
Customer Handover & Delivery News & Information
The first properties at Ancient Sands are ready to be handed over and Kenetic International have compiled handover packs for owners in the first phase of the project. Designed to complete the luxury experience of owning a home at Ancient Sands, the handover packs...
Kenetic International have compiled the customer furniture order mechanism for Ancient Sands. Upon taking delivery of their property customers of the project will place their order for the furniture selecting from a limited range of extra options for their homes. A...
Kenetic International will put together a magazine, entirely self funding, for Ancient Sands to mark the delivery of the first phase of the project at the end of this year. The magazine, to be called Mirage Magazine, will combine articles about sport, fashion,...