Create the Reality
We can create the operating plan to ensure that you deliver on your promises and have satisfied customers.
Different developers have different strategies as to when they will hand over the product. But no matter what, there is usually some post delivery obligation on the developer. What this means is that during the construction life cycle preparations need to be made.
Kenetic can put together the preliminary operation plan including facilities provision, hotel management, commissioning of facilities, appointment of operators and so on. Making sure everything works on a development rather than a unit level is an essential part of handover and to do so requires an in depth plan.
We have also successfully launched hotel operations by putting in place their marketing programmes, staffing plans and so on.
By planning for the operation of the resort or property, you make sure that the transition upon delivery is seemless keeping your customers happy and making them more likely to introduce their friends or invest in one of your developments again in the future.
“What we know about the destination resort business is clearly established.
But it’s all about one thing, and one thing only. All of the razzmatazz
and jazz we hear about facilities and everything else doesn’t amount to
a hill of beans. It’s customer experience that determines the longevity
and endurance of these enterprises.”
Planning for Operation – Our Steps?
Create a Step-by-Step
A step by step plan for implementation of all facilities and services upon delivery can be put together.
We create an indicative budget for the operation of the resort / property, to help you avoid any unexpected surprises.
Hire & Train Staff
Create a plan for staffing and recruit the staff needed for ongoing resort management.
Source Hotel Brands
Source and approach hotel brands or franchises for the operation of any hotel or apart hotel project segment.
Creation of Service Contracts
We can work to create budgets and service contracts for the common facilities of the development from landscaping and garbage collection through to cleaning services and much more.
Appoint contractors for essential items such as maintenance of specialist installations and other operational facets.
Operation Planning Checklist
Making sure that nothing is missed upon handover of a project for the fulfillment of the operational needs can be tricky. The scope can be so huge that its hard to know where to start without missing things and jumping around from one thing to the other. The trick is to start sufficiently early. We recommend that operation planning and contractor / provider selection commence at least 1 year before delivery.
We are developing an Operation Planning Checklist Tool just for you so if you decide to go it alone, you will have a starting point. Why not register now for access to this checklist as soon as its released.
Operation Planning News & Information
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